Support Questions and Answers
If I have problems involving course content, will I have someone to contact for help?
Yes. You will be able to find help with your studies from your instructor, and the other students taking the course with you.
Help from the instructor: Although there are no regularly scheduled class meetings, there is an instructor for the course and she or he is available to guide your studies and provide extra help when needed. You will receive assignments on at least a weekly basis that will be evaluated in the same manner as a classroom-based course. You can contact the instructor via e-mail and, during the normal work-week, receive a response within 24 hours. Also, you may receive "real-time" assistance via the telephone. The course syllabus for the class you are taking contains phone numbers for contacting the instructor.
Help from your classmates: Even though you are not attending class in a traditional classroom, you do have a group of peers who are enrolled in the class with you. The College encourages you to work with your cohorts and develop a learning community over the Internet. Several provisions have been made to encourage the development of such a community. Each student can develop and post her or his own Web page for the course. The e-mail addresses of all students in the course are available on the course's Web site.
Is technical assistance available, if I have problems with Blackboard®?
For problems related to the mechanics of taking a course over the Internet, you can, refer to the Blackboard® Student Support Center.
What additional support services are available to online students?
As a Fisher College student, have access to the full range of academic support services.
Receive help planning your course schedule and advice regarding any problem or concern involving your academic program.
The Office of Career Services at Fisher College is committed to assisting students and alumni through all phases of their career development.
Fisher College Library
You have full access to the College's library resources via the Internet with your Fisher College ID number. If you need help, you can contact the Fisher College library at email@example.com or by phone at 617-236-8875.