||Accommodations are the hotel industry's largest income producer. In this course, students focus on understanding the operations of this critical department. Topics covered include the reservation process, guest services, overbooking, room rates, preparing the guest's folio, and the night audit. Issues relating to communications, staffing, housekeeping, maintenance, security, and managing the guest's experience will also be covered.
3 Credit Hours
Course Descriptions » Hospitality Management