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TH350 Front Office Operations

Prerequisite: TH225

Accommodations are the hotel industry's largest income producer. In this course, students focus on understanding the operations of this critical department. Topics covered include the reservation process, guest services, overbooking, room rates, preparing the guest's folio, and the night audit. Issues relating to communications, staffing, housekeeping, maintenance, security, and managing the guest's experience will also be covered.

3 Credit Hours

Course Descriptions » Hospitality Management

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