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CS220 Service Desk Essentials

Course Descriptions


CS220 Service Desk Essentials

This course covers the topics of service desk functions and operations and discusses ethical issues that arise in an IT department. By debating IT ethical issues, such as information security and privacy, students will expand their knowledge beyond technical skills, better preparing them for work in today's organizations. Course will cover incident management, teamwork, customer service, communication skills and computing ethics.

3 Credit Hours

Course Descriptions » Computer Science

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